At Oats & Love, we strive to provide the highest quality products and excellent customer service. Please review our refund policy for details on returns and refunds.

Eligibility for Refunds

We accept refund requests for the following:

– Damaged or defective products: If your product arrives damaged or defective, please contact us within 7 days of receipt.

– Incorrect orders: If you receive the wrong product, we will issue a replacement or a refund.

Conditions for Refunds

– Items must be unused and in their original packaging.

– Proof of purchase (receipt or order confirmation) is required.

– Perishable goods (e.g., food items) are non-refundable unless damaged or incorrect.

Refund Process

To request a refund:

– Contact us at connect@oatsandlove.com within 7 days of receiving your order.

– Include your order number, a description of the issue, and photos if applicable.

– If eligible, we will process your refund within 5-10 business days to your original payment method.

Non-Refundable Items

– Perishable items

Shipping Costs

– We do not refund original shipping costs unless the item was damaged or incorrect.

– Return shipping costs for non-defective products are the responsibility of the customer.

Exchanges

We do not offer direct exchanges. If you need a different product, please request a refund and place a new order.

Contact Information

For any refund inquiries, please contact us at:

– Email: connect@oatsandlove.com